Raj Agrawal

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Bomgar 11.1 Provides The Very Best In Remote Support Solutions

September 5, 2011 by Raj Agrawal 1 Comment

Bomgar is the world leader when it comes to remote desktop support solutions for computers, servers, smartphones, tablets and other network devices. It uses the network connection of these devices to provide support solutions for the customers. Using Bomgar remote support, the users can control and provide support for the devices using this network connection. This reduces the need for onsite visits, phone support and allows the reps to respond to peak demands effectively. Hence, it can empower your support team to monitor, control and provide solutions for mobile devices and computers in an efficient manner.

bomgar logo
Bombar branding

Bomgar 11.1 is is designed to give companies the leading edge when it comes to providing support solutions for their customers. This makes providing support solutions efficient and cost effective for the investing companies. Some of the brilliant features and enhancements of Bomgar 11.1 are listed below.

Key Features

bomgar mac repconsole
Screen 1

 Representative productivity tools

Reps have the ability to support an unlimited number of unattended devices with the new Jump Client Scalability feature. The Enhanced Multi-Monitor Support increases the reps ability and speed to resolve issues that span multiple monitors.

Mobility tools

The iPad Rep Console extends Bomgar’s suppot solution capabilities to the iPad tablet device. The Bomgar Android Client delivers support to users on smart-phones and tablets with the industry leading Android platform.

bomgar blackberry-remote-control
Screen 2

Support Performance Analytics

Bomgar Analytics optimizes your support operations by speeding up your understanding and resolutions of IT critical support challenges and opportunities. It provides dashboard view for industry standard reports and tracks performance over time. Thus is allows the reps to fine tune their operations and customize reports.

Tighter support for Web based applications

Bomgar allows the user to streamline round – trip integration with critical web based applications such as help desk ticketing systems. Rep Console Scripting enhances the console and API to initiate command from other applications. The Rep Console Custom Link creates a one click shortcut back to the ticketing systems and other web based applications.

Tight focus on Security

Bomgar’s Embassy Authentication feature enables control over trust subject matter experts and maintains security over sessions with your support teams. This feature offers LDAP and RADIUS authentication.

Some key enhancements found in version 11.1 include

  • Silent Support – Sessions can now be started in the users task bar to provide unobtrusive support.
  • Rep Console Notifications – Keeps reps updates about important action points. Provides notifications in the form of pop ups and visual alerts.
  • SMS Session Start – Sessions can now be started via the mobile using SMS facility.
  • Mobile System Info. Logging – Information about remote device can now be captured and used by the support reps to gain a better understanding about the device in order to provide better support.
  • Disable Session Key – Redundant session keys from web based applications can now be disabled by removing the keys at the rep level.
  • Auto-join a Session – The support reps can now automatically connect to active sessions to rapidly provide a higher level of support to the customers and resolve critical issues.
  • Inactive Session Timeout – Inactive sessions will now be timed out automatically.
  • Uninterrupted License Updates – Licenses can now be updated and added without the need to schedule them or restart the Bomgar software.
bombar parallel
Bomgar B100

Bomgar currently is compatible with all the major operating systems for computers as well as mobile phones (mobile remote support) and tablets and supports most of the handheld devices. In order to try Bomgar, you have to request for an evaluation after which a bomgar representative will get back to you shortly.

The evaluation form can be found here.

Filed Under: Consumer Technology Tagged With: Android, linux, mac, windows

This Is Why Gaming Is Losing Its Charm

September 1, 2011 by Raj Agrawal Leave a Comment

Successful business or Creative freedom? That is a choice most developers face. Few try to combine them. But, the current trend shows where most of them have their affinity towards. 

nintendo mario
Mario!

I’ve been gaming on my PC ever since I got one in the tenth grade. I was actually good at studies till the time. But, I had always been fascinated by video games, and somehow I knew that my topping days were nearing an end when I bought a computer. The first game I played was Empire Earth. Compared to the other strategy games of that time, it was alright, but it was my very first game, and I loved it. The ability to go from stone age, right up to the future had me by the throat, and the eventual high I got from it showed no signs of subsiding. What followed was an inevitable path of career destruction. And the games didn’t help either. Mario, Legend of Zelda, Prince of persia : The sands of time, Starcraft, Half life, Half life 2, Halo, Grim Fandago, Far Cry, Doom 3, Gran Turismo, Tekken, Virtua Fighter, I tried them all, old and new. And I loved them, each and every single one of them.

Eight years and many downfalls later, the fascination for gaming still remains. Although i’ve taken into doing many other things such as socializing(!!), programming, getting out of the house and staying out, I still find time to play games. And I still follow gaming news religiously. I sign up for beta testing now and then, and try and complete the hell out of most game demos of interest. The only thing that seems to have changed at all over the years is the quality of gaming. The gaming industry is booming. More and more people are buying new systems to buy the latest and greatest games, and the gaming companies are trying to capitalize on this sudden rush to success. The competition has become so fierce, that if you manage to start a successful franchise, the only viable profit option is making sequels and prequels based on the same brand name. Likes movies, music, books, and countless other products, its the brand that sells and not what it offers. And this is probably gaming’s biggest downfall.

world of goo
World of Goo

Nowadays, you get to hear a lot of developers trying to “streamline” their games so as to be friendly to both, newcomers and veterans alike. Gaming is an ever expanding phenomenon. The gaming industry now is bigger than the music industry. Hence, its obvious that all the companies will try and gain the goodwill and trust of the people who have just started off with gaming. As a result, we see more games being released with the casual gamer in mind. Gameplay is more simplified, easier, and movie-inspired than it ever was. After-all, a casual gamer wouldn’t like the story to take center stage, or wouldn’t like the game to be a bit challenging, right? Wrong! A casual gamer is one who does not play games often, and not one who likes to play casual games. And the very interpretation of a casual game is flawed. It’s meant to be something which one can play for a while and then leave without any attachments or continuation. And this can be done with sacrificing gameplay elements or the story. Look at a game like World of Goo; it falls under the category of a casual game. But, it has very complex mechanisms and actually required you to think. No gamer in the right frame of mind would like to play a game which is as simplistic as possible, with very little features. But, some developers do not understand this. Hence, we have so many of the highly deceptive “Epic 5 hour campaigns”. I’d rather have a good 10-15 hours of sustained, well distributed fun than a game that gets over in a heartbeat.

call of duty black ops
Black ops

Another thing that bothers me is the lack of new, original titles, and the overabundance of sequels and prequels. Seeing as money is the most important concern of a game developer, it makes sense from their perspective to make sequels for successful games. But, from a gamers point of view, it’s just beating round the same bush for the nth time. Trilogies are fine; they’re part of a story, and each part has to play its part in the narrative. But releasing 10 to 15 iterations of the same franchise is just plain stupid, no matter how great each of those games might be. Call of duty, once one of the best military shooter franchises, has now just become a money making machine for Activision. Even though the franchise sells millions of copies every year, still the cracks are showing in the minds of the gamers, and they’re more visible now than ever. You can put in more destruction, more voice acting, more story elements, but the core gameplay will always get the flak for being monotonous, which it rightfully deserves. And that is why its no wonder why many people are excited about Battlefield 3; It’s not as exploited as the Call of duty franchise, and offers a different kind of experience when compared to your run of the mill shooter. The Need for Speed and Final Fantasy franchises are other classic examples of the same phenomenon.

Before, gaming was divided into a lot of different categories. You had first person shooters, third person shooters, role playing games, isometric RPGs, turn based strategy games, adventure games, action games, real time strategy games, survival horror games and many other small subsections of each genre. And each of them had certain distinguishing factors that made them unique. These days, no matter what the name, every game will have an ‘action’ tag associated with it. The basic difference between many games these days is just the name; they employ mostly the same elements, just in a different coating. I still remember the first time I played Prince of Persia : The sands of time; the puzzles in the game were mind blowing, and actually had me thinking for a while before attempting them, rather than failing and trying again and again like we do in most games. It is this ability to make the gamer think that made the game so great, and the eventual success after completing a puzzle so rewarding. The same goes for strategy games, and games like Deux Ex and half life 2, which added some unique elements to make the experience special. Nowadays, these moments are few and far between. All we see are developers trying to fuel the adrenaline rush of the gamers to make them feel empowering. Even the survival horror genre, which once strived on fear, has just become a case of “Blow that F*$$&^& Zombie’s head off earn 2000 points”. The strategy and adventure genres are on the decline, and only FPS and action oriented games rule the world today. Mind you, there’s nothing wrong with that; there are many great shooters and action games coming out today, but if you’re looking for something different, then your choices are depleting, and depleting fast.

demon souls
Demons Souls

After such a big rant, let me tell you that there are exceptions to all the points I have laid down. Games like Demon’s souls, From Dust, Starcraft 2, The Portal Series, Bioshock all give me hope that there will always be developers who try and think differently. With platforms like steam, indie devs finally can reach out to the mainstream gamer and showcase their creativity. With promising games like Dishonored, Bioshock Infinite and Dark Souls on the horizon, we still have a lot to gaming left. But the paradigm is definitely shifting, which is worrying indeed. But as long as there is that one game in a year that surprises and awes me, I don’t care how many Need for speeds, Call of Duties and Assassins creeds they manage to shell out of their monotonous development cycles. And how many developers does it take to screw up the gaming industry you ask? Just one; one who starts earning so much money from a game that he forgets that gaming is primarily a hobby and a platform to showcase your creativity, and then a business!

Filed Under: Gameology Tagged With: activision, Call of duty, dark souls, demon souls, deus ex, far cry, half life, Mario, portal, zelda

Air Playit Aptly Streams Music/ Videos Via Cloud [iOS] [OS X] [Win]

August 19, 2011 by Raj Agrawal Leave a Comment

Digiarty Software’s Air Playit app (freeware) for iOS, streams videos/ music well with a variety of formats on the Apple iPad, iPhone, and iPod touch devices. It works with WiFi or 3G/4G network to stream videos in almost 320 formats and it’s cloud service lets you stream videos wherever you are.

Air Playit
Air Playit Screen

Working demo

For streaming videos

  • Air Playit lets you convert videos on the fly in a variety of formats for Apple devices.
  • It lets you convert videos offline.
  • Air Playit has the ability to stream music and videos on other multimedia devices such as televisions.
  • You can now access the playlist directly via the web browser.

For streaming music

  • Air Playit lets you stream music directly to your Apple device by using your Wifi and/or 3G/4G connection. It supports a variety of formats such as MP3, AAC, AIFF, and WAV.
  • Files once played on your device will automatically be cached to your music library. You can then play these files offline without the need for an internet connection.

For streaming downloads

  • It helps you stream video downloads directly to your iphone/ipad using any available WiFi service. You can then watch the video when no network is available.
  • Air Playit stores all the downloads in the task queue so that it becomes easier for the user to access them via their Apple device. All you have to do is tap the “Download to iphone/ipad button”, and Air Playit will download the video/audio to your device.

System Requirements

  • Windows OS(XP, 2000, Vista, 7)
  • Mac OS(Leopard/Snow, Leopard/Lion)
  • Apple iPad, iPhone, iPod touch with firmware 3.0 or newer

What about Android and Windows Mobile?

For now, the app is confined to iOS only. The future versions will support Android and Windows Mobile.

Filed Under: Technology Tagged With: iOS, windows

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